Your 100 daily free spins are in the daily tournament game called Mr Wonga.

It’s located at the base of the logged-in lobby (after we have confirmed you are eligible to play).

The game rules are simple:

Simply get the highest score you can with 50 spins each time.

We give you two entries every day with 50 spins each. That makes 100!

The game is RANDOM!

This makes it fair to every customer regardless of how big of a spender you are.

After you have played, you are informed of your highest position on the leader board.

Only the top positions of the leader board will win prizes and generally that’s between 200 and 300 places/players daily – but this will vary according to the promotions on offer.

You do not need to deposit to play this game daily!

The tournament runs every day from 00.01 to 23.30 and then closes while we work out the winners.

In the time between 23.30 and 00.00 you may not always see the free spins as we are setting up the tournament again.

The prizes vary every day and you can win cash, free entries and free spins.

All prizes are automatically awarded to your account the next day.

There are no restrictions on the prizes awarded. You can keep what you win!

If you make a deposit, we will give you additional free tickets to try again and again to see if you can beat your score.

Your deposits are available to use on any other real money game.

If you’ve registered with GamStop or have an active self-exclusion with us, we’ll do our absolute best to stop you from creating any new accounts with us as part of our commitment to responsible play and customer protection.

While we’ll always do what we can to support those who get into difficulties with their gaming, we’re also aware that there are a small number of individuals who try to exploit our commitment to social responsibility for financial advantage.

Where we have reason to suspect or believe that any individual has deliberately tried to engineer a situation for financial or other advantages, the account will be managed in accordance with our?Terms and Conditions?including but not limited to a full investigation and/or report to any appropriate external agencies.

If you have come to the end of a self-exclusion and want to resume play, then please contact our Support team and they will be happy to assist you.

You may be required to set limits or have limits on your activity imposed as a precaution.

Always play responsibly and within your means.

If you have forgotten the mobile number or email that is associated with your account, then please contact our Support team.

To reset your Password / PIN, please click ‘Forgot password?’ on the login screen, enter the mobile that is associated with your account and a reset link will be sent to you.

Yes.

If it has changed, from the one you signed up with, then please contact our Support team and they will be happy to assist you.

There are many different reasons why this might be the case.

Please contact our Support team and they will be happy to assist you and where possible we will get you back in.

Our team is trained to make sure that when playing at The Phone Casino, you are over 18 and not self-excluded.

This includes collecting our customers’ information for age, identity and funds verification.

Don’t worry, everything is completely confidential and stored securely!

It’s a common way that betting and gaming companies confirm your identity and before we can accept bets or let you play our games.

As part of our license conditions and regulatory obligations, we’re legally required to conduct ongoing checks to keep our players safe and keep crime out of gambling.

This means we may ask you to send us information about your payment method or your personal and/or financial circumstances.

We may ask for this information when/if:

• your activity with us (deposit, spend or refunds) reaches a certain level
• we need to check you’re playing within your means
• we notice a change of activity on your account
• we believe there may be a breach of security or our terms and conditions
• we just need to check that everything is OK

Where we need to do this, we’ll ask you as soon as we can, although our commitment to social responsibility and customer protection means it could be at any time you have an account with us.

The easiest way to send your documents to us is to take a photo and email them to?[email protected]?using the email address you signed up to at The Phone Casino and quoting your mobile number.

The documents must be?full documents, showing all four corners and without anything cropped.

If in doubt, or you don’t have the right documents then please contact our Support team and they will be happy to assist you.

The Customer services team aim to verify accounts in less than 12 hours*, the team will review your documents as quickly as they can and contact you to let you know whether you’ve been verified or if they need more documents.

To ensure a smooth verification process, please make sure you have:

• sent a valid form of photo ID (in date)
• sent a valid proof of address (dated in the last 3 months)
• all four corners of your documents are visible (nothing cropped)
• you’ve sent your documents from the email address registered to your account

*Please note, during busy periods verification may take longer than 12 hours due to the receiving high volumes.

If you don’t send your documents, you won’t be able to play any games or deposit money until we’ve received them and verified your account.

Please contact our Support Team if you’re unsure what we need from you.

All documents should be sent to?[email protected]?using the email address you signed up to at The Phone Casino and quoting your mobile number.

There could be a number of reasons but not to worry, when we ask for more documents it doesn’t mean you’ve done anything wrong – we’ve just not been able to verify you with the information entered. This could be due to:

• accidentally entering incorrect or incomplete information when registering
• a recent change in address
• a recent change in name (due to marriage or deed poll)

Sometimes our sources have out-of-date information which can result is a verification failure, especially if you’ve recently moved homes or changed your name by marriage or deed poll.

Our lovely Support team are on hand to help you correct the information or manually verify your information where our electronic check has failed.

All documents should be sent to?[email protected]?using the email address registered at The Phone Casino and quoting your mobile number.

To change some of your account details, you’ll need to log into your account at The Phone Casino and go to the “Account Information” page in the menu.

Here you’ll be able to update your personal details.

If you’d like to change any other details, then please contact our Support team and they will be happy to assist you.

If you’ve recently moved home, you’ll need to update the address registered with your account at The Phone Casino.

To do so, please send one address document that shows your new address to?[email protected]

Our Support team will then be able to update this information for you.

Our list of accepted documents:

• Bank Statement
• Gas & Electricity Bill
• Mobile Phone Bill
• Water Bill
• Council Tax Bill

As always, please make sure all documents are showing all four corners and without anything cropped.

Please go to the account information page found within the main menu once you have logged in.

Please enter your new mobile and current password. We will send you a text message which you will have to respond to, to activate your new mobile number.

If you are unable to login then please contact our Support team and they will be happy to assist you.

Please go to the account information page found within the main menu once you have logged in.

Please enter your new email and current password. We will send you an email message which you will have to respond to, to activate your new email address.

If you are unable to login then please contact our Support team and they will be happy to assist you.

You have several options.

Permanently close your account:

If you are no longer interested in playing at The Phone Casino – please contact our Support team and they will be happy to assist you.

Temporary Time out or Self-exclusion:

You can access these tools in the responsible gambling section once logged in.

Alternatively, you can contact our Support team and they will be happy to assist you.

To exclude from ALL online gambling operators in the UK, please register an account with GamStop

Yes of course.

Please look at our Privacy Policy for full details.

Please contact our Support team and they will be happy to assist you

You can play using any mobile, tablet or PC.

Try and make sure that you are using the most up to date browsers.

If you have any issues initially, clear your cache and cookies and try again.

Any other issues with games loading and time outs, please contact our Support team and they will be happy to assist you.

It should be, sometimes we just need to refresh the connection or log back in and it will all sync up.

If you get any further issues, or game play queries, then please contact our Support team and they will be happy to assist you.

No! All of our games use a Random Number Generator (RNG) and all the activity is logged and stored for your safety and security as well as ours and can be reviewed after the event.

For example, if you’re playing a slot game, as soon as you spin the outcome is already generated and your balance will be updated – even if you lose connection.

If, for any reason you experience a discrepancy, please contact our Customer Services / Support team and they will be happy to assist you.

If needed we can contact the game owner and look at the results in more detail. Please note that this make take longer than usual.

Always make sure that you have a strong mobile or Wi-Fi signal.

Try and clear your cache (browser memory) and cookies.

Try and close some background applications to speed up your device.

In extreme cases, turning your phone back on and off may assist in resetting the functions.

You can always our Support team and they will be happy to assist you.

If you’re unhappy with our site or service, you can contact our support team and register your complaint.

We’ll make sure to review it ASAP and get back to you within one working day.

You may also refer a dispute (including an unresolved complaint) to an independent adjudicator whose details are provided in our?Terms & Conditions.

We currently accept:

• Mobile

If you are a customer of O2, EE, Three & Sky, deposits will be added to your mobile phone bill or deducted from your prepay balance.

Always make sure that you have a mobile phone signal to use this option. We regret that you cannot use Vodafone because they don’t play fair with us.

• Visa debit cards
• Visa and Mastercard credit cards (outside the UK). Credit cards cannot be used in the UK as from April 2020.
• Paysafe card

It is a pre pay option with over 650,000 outlets worldwide. You can pay in cash over the counter and redeem the voucher code online. You can find your nearest outlet here https://www.paysafecard.com/en-gb/buy/

Trustly Instant Deposit

It uses the same as a bank transfer. Simply log in to your bank account through Trustly (you must be logged in and, in our cashier,) and you can then transfer a deposit directly into your player wallet. Once set up its very easy to do it again.

Skrill

It is like an e-wallet. You create an account with Skrill and then add your funding source. Once set up you can use your Skrill account to make deposits here and for many other places when you see the sign.

Future options coming soon include:

• Apple Pay
• Google Pay
• Amazon Pay

If your card expires, we will endeavour to remind you in advance.

If it has already expired, we will endeavour to remove the details so that you can add a new card.

If you try and use an expired card, then the deposit will be rejected.

If you have any problems whatsoever, you can always contact our Support team and they will be happy to assist you.

It is against the law and our terms and conditions to use someone else’s card. All payments must be under your name.

This will narrow down any potential errors.

If you have any problems whatsoever, you can always contact our Support team and they will be happy to assist you.

There could be a whole host of different reasons.

The most common reason, however, is that you have reached a spending cap that the mobile network has issued.

Or there is insufficient credit on your account.

There isn’t much we can do about this except off you an alternative deposit option.

In some rare cases where numbers have been ported or recycled, the network operator may have a block on that number.

In any case, please let us know and our Support team and they will be happy to assist you where they can.

To play at The Phone Casino you need to enter a valid payment method and deposit to enjoy your favourite games.

The only exception is our daily free roll tournament which does not require a deposit.

The minimum deposit is ￡ / €3.00 using a card.

For mobile it’s ￡5.00. Currently Mobile billing is only available in the UK.

For mobile, there are caps in place issued by your mobile network.

Generally, it’s ￡240.00 per calendar month (UK) and this resets on the 1^st of every month.

For card and other options, there are no limits as long as you can afford it

We may ask you to prove your source of income/wealth because we are required to by law. Just be aware.

All of this information is contained in the Account Information section, which you will find in the Main Menu after you have logged in.

If you need anything else, you can always contact our Support team and they will be happy to assist you.

You can withdraw anything over ￡/€ 20.00.

1. Go to Cashier / Wallet
2. Select Withdraw and
3. Follow the instructions shown on the screen.

We will need up to date ID from you.

When it’s processed we will send you a free SMS / text message to tell you it’s been processed.

Information about withdrawal timescales: Unless otherwise shown in the cashier, you will be informed of the timescales for processing a withdrawal. The timescales differ depending on the withdrawal route / mechanism, for example, bank transfers are a manual process and take longer than back to card transactions. There is a nominal ￡/€ 1 fee per withdrawal.

If you have any problems whatsoever, you can always contact our Support team and they will be happy to assist you.

There are a few reasons your withdrawal may not have made it to you:

• We can’t process any withdrawals to accounts that haven’t been verified
• You may have not successfully requested a withdrawal (check your account ID requirements)
• You may have cancelled it (check your account at The Phone Casino)
• There hasn’t been enough time from us sending it to the bank processing it back to your account.

If you have any problems whatsoever, you can always contact our Customer Services / Support team and they will be happy to assist you.

Your 100 free spins are on [Mr. Wonga] and you can find this game at the base of the logged-in lobby.

For more information on the daily tournament and the rules click here.

Yes, it is!

If we give you:

• real free money spins,
• real money free entries or
• free cash

then you can play them and keep them when you win or withdraw them (in the case of cash). No restrictions!

When you make a deposit because of the law and money laundering regulations, we cannot allow you to withdraw it immediately, without first asking you some questions.

Our Customer Services team will assist you to withdraw funds deposited by accident.

Our only slight exception is if you use a deposit match offer. If you select a deposit match offer, unlike all other online casinos, The Phone Casino only gives you real money free rewards, therefore, you must also play through the associated deposit at least once to be able to withdraw the deposit and associated winnings. We think that’s only fair.

There are 2 types of free spins.

The 100 free spins in the daily tournament can be found on Mr. Wonga at the base of the logged in lobby.

For real money free spins there is a banner that shows you where your free spins are.

If it’s not displaying properly you can always contact our Support team and they will be happy to assist you.

When you complete your registration, you may be presented with a welcome offer.

It’s not compulsory to take up the offer, so if it doesn’t take your fancy, then you can decline the offer.

We have loads and loads of real money, deposit match offers just for you.

You get to keep what you win, no playthrough.

You’ll find all of them in the Main Menu under Offers and Promotions.

All the offers are only valid when you make a card deposit.

Once you have made a successful deposit the free spins banner will direct you to your free spins on your chosen game.

You can only redeem one offer at a time, but you can redeem as many offers as you like on any game you like.

Terms and conditions apply.

There is a certain sequence that must be followed:

1. Accept the offer
2. Make the deposit, immediately based on the amount shown.

If you deposit more than the amount shown or leave the page that you are directed from but later deposit through the cashier, then we can lose track of what to award and on what bonus.

We are working to make it a bit more seamless so please bear with us if you encounter a problem.

In those rare circumstances please contact our Support team and they will be happy to assist you and award any free spins as necessary.

Random Number Generator, or RNGs are used on casino and bingo sites to make sure that all games are fair.

They are tested by independent testing houses before they can be used.

It’s a device that generates a random result every time you spin or play bingo. This is to make sure that our games of chance are exactly that, meaning the result can’t be manipulated or predicted. Each individual spin or game has its own unique result generated.

Yes they are fair!

Every game that we offer has what is called an RTP (a Return to Player percentage/amount).

That determines what pay-out the game will make over a period of time.

Alongside that, each game has a volatility. The more volatile the game is (in the case of slots), the fewer smaller wins you will see but you will see bigger wins when you hit a winning combination.

Lower volatility games offer small wins more frequently.

Think of it as a boat ride on big waves vs a boat ride on a lake.

Before any game can be offered to you, it must:

1. Meet certain design criteria (it must have certain functions and features)
2. Be tested over millions and millions of outcomes to make sure it works properly and as designed and to demonstrate it is random.
3. Be tested independently by a testing house to the standards issued by the Gambling Commission; and
4. Be then certified as fit to play.

This is all so you can be sure that when we give you a game, that it works as they should do.

We also monitor the games on a monthly basis to make sure that they are working properly.

Every result is recorded so that we can check back if we need to.

So if you have any questions about game play and pay out, please our Support team and they will be happy to assist you.

Responsible Gambling is our promise to you that we’ll make sure everything we offer is of a high standard and stops you from developing any unhealthy gambling habits.

Some tools we use to promote Responsible Gambling include:

• Deposit Limits
• Reality Checks
• Time-Out
• Self-Exclusion

If you ever feel you’re losing control and chasing your losses, feel free to?contact?our Support team to find out what the best option is for you.

For more information, visit our?Responsible Gambling?page.

Help is always at hand with our Support team and they will be happy to assist you.

You can choose to be excluded for six months, one year or five years.

Once you’ve chosen, you’ll be unable to login to any UK certified gambling site.

If you try to login or register again using your details, your login or registration will be blocked.

Is GamStop available for all gambling sites?

Currently, GamStop can only exclude you from UK online gambling companies that are registered.

What happens when my self-exclusion is over?

Once your exclusion is over, you’ll need to tell GamStop to remove it, they don’t do it automatically. It will then go through the relevant process. After this is done, you can contact your chosen sites to reactivate your account.

If you’d like to register or find out more, head to:?gamstop.co.uk

If you feel like you’re gambling too much or you’re chasing your losses, there are two companies we recommend contacting for help:
??BeGambleAware
??GamCare

We also advise that you consider registering with the national self-exclusion scheme,?GamStop.

Help is always at hand with our Support team and they will be happy to assist you.